Refund Policy

At ArabiqueMods, every watch is carefully custom-built using genuine Seiko movements and high-quality aftermarket parts. Because of the unique nature of each timepiece, we are unable to offer refunds for change of mind or personal preferences.

Non-Refundable Situations

  • Refunds are not available in the following cases:
  • Change of mind after purchase
  • Preferences related to size, design, colour, or fit
  • Incorrect details provided during ordering
  • Any damage that occurs after delivery
  • Minor variations between product photos and the final product (due to the hand-assembled nature of our builds)
  • Delays in shipping or order processing

Custom Orders

Custom-built watches made specifically to customer specifications are non-refundable under any circumstances, unless there is a clear and proven manufacturing fault or postal issue. This includes orders where the buyer selects specific components, colourways, or other personalised options.

👉 Please double-check all requested specifications before placing your order. If you’re unsure, feel free to contact us for guidance before purchasing.

Faulty or Damaged Items

If your order arrives damaged or with a clear manufacturing fault, we will provide a fair resolution.

To qualify:

  • Contact us within 14 days of receiving your order
  • Provide a clear description of the issue along with photographic evidence
  • Ensure the item is unused and unmodified

If the fault is confirmed or damage occurred during shipping, we will:

  • Arrange for the return of the item
  • Once received, send a replacement watch at no additional cost

We aim to resolve these issues as quickly and fairly as possible.

Returns (if approved)

If a return is required:

  • We’ll provide instructions for safe return shipping
  • Items must be sent back in their original condition and packaging
  • Return shipping costs may be refunded if the fault is confirmed to be due to manufacturing

Exchanges

As each watch is made to order, we do not offer exchanges.

Important Notes

We always aim to be fair and understanding but we must also protect the integrity of our small, independent business.

We reserve the right to decline a refund or replacement if:

  • The issue results from mishandling after delivery
  • There is no clear evidence of a manufacturing fault
  • The watch has been worn, opened, or altered

Thank you for your understanding and support. Every ArabiqueMod build is crafted with care, and we’re always here to help if something isn’t right.